Tag Archives: SAN HQ

Unable to Save Email Settings in SAN HQ

Symptoms

When modifying the email settings in the Dell EqualLogic SAN Headquarters application, the following error message appears:

The SAN HQ was unable to save the recent e-mail notification changes.

Unable to save changes to the group (GroupName) due to insufficient access permissions or administrative credentials. Verify that your account has all required permissions and administrator-level access to update the selected group.

Cause

The credentials of the account running SAN HQ do not have sufficient permissions on the server.

Solution

Close SAN HQ, re-open with elevated permissions (right-click on the icon and choose “Run As Administrator”). The modification should now be possible.

This worked in v3.1.0.7890 of the application, connecting to a single, local, server and two EqualLogic groups.


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