Tag Archives: ITIL

Knock Knock

2013-10-24 13.25.16In a large organisation it’s commonplace to have a large IT organisation with staff taking on specific roles in the infrastructure to deliver part of the IT service. However, it’s often the case where a colleague outside of IT will always go to their nearest IT person regardless of whether that individual is “first line” support or whether their skills and permissions are suited to solving the case at hand. Continue reading


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