Category Archives: Uncategorized

ITIL® 4 Foundation Certification

After three days spent breathing nothing but IT Service Management, I’ve sat –and passed- the ITIL®4 Foundation exam. This post has some tips I learnt along the way and some resources that might be useful if you’re looking to get the certification yourself.

Exam Prep Tips

The exam is closed book with 40 multiple choice questions and an hour to complete. The pass mark is 65%, so that’s 26 correct answers as there’s no penalty for getting a question wrong. With some prior experience in ITSM, and a bit of focussed study, this is quite an achievable mark.

Where to start? You’ll see the “4 Dimensions of Service Management” and the “7 Guiding Principles” and the components of the “Service Value Chain”. Make sure you can recall as many as possible of these. You shouldn’t get asked “What’s the fourth Guiding Principle?”, but you might be asked “Which Dimension of Service Management applies here?” and be able to rule out two of the four multiple choice answers because they’re not the Dimensions from the framework at all.

Learn and remember the prescribed vocabulary. There’s lots of terms, many of which are words in common use more generally in IT.  These may not have the same meaning or have a more precisely defined description under ITIL®. Release Management is a good example here- it’s not about installing a latest version of your app or website- that’s Deployment Management. Release Management can be thought of as just the process of making that new version available to be deployed.

You keep using that word

I can’t overstate how important it is to know as many of the ITIL® terms, and what they mean is to passing the exam. Of course a full understanding of the principles is what you’re really after, but this is tested at this level by making sure you can recall the right name for a component of the framework and recognise where it should be used.

Also, checkout sample papers, but make sure you’re using the official ones for ITIL®4, and not any which may have v2 or v3 content. A lot has changed from v3 to 4 and you don’t want to be answering with the wrong framework. The sample papers I accessed felt remarkably similar in content and question structure to the real exam.

Learning Resources

Subscriptions or purchases may be required for some of these resources.

ITIL® is a registered trade mark of AXELOS Limited

Going for a run? Share your progress with Google Maps

I’ve done a number of long runs in the past few years, both at Ultramarathon events and in training beforehand. In the online forums for these events people often talk about whether they should hire GPS trackers but I’ve been using the free Location Sharing feature on Google Maps instead as I’m already carrying my phone.

Why Share?

IMG-20190713-WA0012-cropSharing my location with family and friends is a useful way for them to keep track of me. For example if I’m getting collected at the finish, or if a friend who is also running can see I’m just behind them they might slow down for a chat.

In the training runs in particular tracking is also a good safety feature. If I’m not back home when expected then my family can quickly check to see if I’ve stopped (possibly injured) somewhere or if I’m just taking a scenic detour past the beer garden of the Coach and Horses.

Does the battery last?

I’ve found that on my Android phones (currently a Moto G6) I’ve not had any really noticeable impact on battery life when using Location Sharing. If I’m on one of my longer runs (over 6/7 hours) then I’ve usually got a portable USB battery stashed in my running bag with the first aid kit and Jelly Tots anyway. I find that using the camera and screen is more likely to impact the battery life.

How to set it up

This is how I set up Google Maps Location Sharing on my phone. Your experience may differ, but hopefully not by much.

1. Open Google Maps on your phone and tap on your picture on the top right hand corner


2. On the menu, choose “Location sharing”


3. The next screen will show anyone you are already sharing with, Tap the “Add people” button in the top right.


4. You can then set how long you want to share your location for- here it often makes sense to say “Until you turn it off”- if you forget to then Google will email you a reminder periodically over the coming days. Finally either pick contacts to share your location with or choose to share a weblink by email/ WhatsApp etc.


And that’s it. Lace your trainers up and off you go. Just remember to take your phone with you!

Footnote- it’s worth remembering that as with the GPS trackers your position will only be updated when you have data reception The Maps app will however show how long ago the last reading was taken so if you are disappearing off into the wild where there’s no cell coverage your friends might see a “20 minutes ago” note below your icon.

IT Blog Award Winner


Thanks to all those that voted for “IT Should Just Work” in the IT Blog Awards and passed the devious maths test at the bottom of the voting form. I’m shocked and humbled to let you all know that the results are in and this blog won the award for Best Analysis. It’s surprised me, and the flurry of social media activity through the weekend following the announcement has shown there’s some big winners in the other categories.

Cisco Blog Awards Winner

I’d recommend anyone reading this visits the IT Blog Awards page and checks out the other winning blogs. Congratulations all!

To quote the list:

Thanks again- it’s always good to know that someone reads what I write and (hopefully) finds it useful or informative.

IT Blog Awards

I’m pleased to announce this blog is a finalist in the 2018 IT Blog Awards hosted by Cisco in the category of “Best Analysis”. Voting is open to the tech community through January 4th 2019, so if you’ve found this blog useful or insightful at any point (or you’ve followed my advice and your datacentre didn’t catch fire as a result) please can you go to and pop in a vote for “IT Should Just Work” in the first section.

If you don’t want to vote for this blog, that’s fair enough, but I’d still recommend having a look at the voting form if only for the awesome “I’m not a bot” section at the bottom.


CiscoBlogAwards_Finalist_Best Analysis